It's often hard in today's digital age to know what is polite and what is just unnecessary. That's what Nick Bilton's article is about. There is often an understanding by the generation of "digital natives" that sometimes there is such a thing as over-communication. Nowadays many would prefer a text over a voice mail or an email. This is because the lack of formality required can save everyone time. Another preference is that people find their own information whenever possible. Why bother someone with an email or text when the information your looking for can be found on the same device you are contacting them on? I tend to agree with some of this thinking, but I still understand when this request is not heeded. When asking for an address to navigate with results in a lengthy, take a left at the traffic circle and go over the bridge, I will still smile and nod. Then I'll ask nicely again for the street address.